Credit/Collections Analyst Hewlett Packard

Credit/Collections Analyst I 260470 HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we'll start over. As a company that lives by its values and corporate objectives, we are all responsible for exemplifying HP's values in all interactions and contributing to a positive, productive environment. Building on the foundation of our Values and Corporate Objectives, each organization contributes to making HP the best place to conduct business and the best place to work throughout the world. HP Credit and Collection is a professional services organization providing world class credit and AR management solutions to HP's businesses, enabling growth while protecting profitability. Responsibilities: - Manages and collects on an assigned Account Receivable portfolio across multiple business segments, - Researches and reconciles customer accounts, using several systems and tools, - Ensures timely payment of HP receivables and resolution of customer issues preventing payment, and when necessary, negotiates and implements payment solutions within HP's policies and procedures in conjunction with the Credit Analyst, - Develops and maintains strong working relationships with customers in order to deliver the best total customer experience, - Minimize HP's bad debt through early identification of "at risk" receivables, - Understands and manages system strategies to maximize collection aging goals and Days Sales Outstanding (DSO). Operational Execution · Execute daily collections strategies by effectively using collection tool GetPaid · Complete routine collection calls to determine payment status of accounts · Establish a sound business relationship with assigned customers · Set follow up calls and send dunning letters/e-mails/faxes (as needed) · Prioritize work load to meet performance objectives · Manage workload with minimal supervision · Manage a demanding assigned portfolio effectively · Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address internal customer issues impacting payment performance · Identify at-risk customers to Manager and/or Credit · Perform in position with understanding of company/department polices, procedures, and compliance rules · Provide exceptional customer service · Escalate/engage issues to appropriate internal ownership level (Sales, Credit, Operations and/or Management) within agreed business turn-around-times · Identify & document customer disputes timely · Communicate customer issues effectively via defined processes to internal partners (i.e., Order Management, Tax, A/R, Finance and Sales organization) · Identify root causes of delinquency and recommend or implement a workable solution · Identify bad debt or disputed receivables to be written off during the month and prepare the business case to be presented to your Manager and DRA (Default and Recovery Analyst) for further processing · Process refunds to customers per policy · Minimize rework and improve payment cycle times Your profile: - fluency in English and Spanish, both written and spoken; - economical Background (not mandatory) - strong prioritization &organization skills - strong initiative - communicative & team player - strong focus - comfortable working with numbers - comfortable communicate most of the time on the phone and via e-mail - customer oriented www.hp.com/go/jobs (JOB NUMBER 260470)